Palo Alto · Doors & Windows

How does your opening
work for your home?

Look through options for glass, screens, seals and moving hardware. Use the service guides to decide what to ask before agreeing to a repair or replacement.

Explore the openings

Something failed

Cracked, stuck, or letting water in?

Start with the affected glass, seal, roller, lock or frame. Describe the symptom before choosing a replacement.

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Something is changing

Planning a different opening?

Compare operating style, frame condition, glass, ventilation and the construction around the opening.

Explore replacement services →

Choose your starting point

Start with the opening.

Repair and replacement need different questions. Explore the work, parts and access involved.

Window ReplacementReplacement options for one opening or a whole home, from low-disruption inserts to full-frame work with new flashing.Window & Glass RepairTargeted glass, sash, hardware, seal, track, and screen repairs that keep serviceable window frames in place.DoorsInstallation and repair for exterior entry, patio, specialty, glass, and screen door systems.Glass & PerformanceCompare glazing options for thermal performance, visibility, sound and the requirements of the opening.

A closer look

Understand what’s behind the surface.

Glass is only half the job.

Frames, drainage, seals and surrounding trim help explain what an opening needs.

Peeling paint on exterior window trim — Ask about the condition of the frame and surrounding trim.

Start locally

Palo Alto

Find the service for your opening and confirm address coverage when you call.

Property context in Palo Alto

Palo Alto states that home remodels and mechanical, electrical and plumbing work require a building permit, and publishes separate residential submittal checklists including one for windows, exterior doors and skylights and one for mechanical system installation or replacement. Confirm the address, the proposed scope and which permits apply with the City of Palo Alto before work starts. This reference concerns the City of Palo Alto; it does not establish requirements for a neighbouring jurisdiction or for an individual property.

Source for planning your work ↗

The US Consumer Product Safety Commission’s window-fall guidance says never to depend on screens to keep children from falling out of windows, and suggests window guards, or window stops so that a window opens no more than 4 inches. It matters when you change how a window opens or replace hardware or screens. Raise it with the provider if young children use the room, and ask how any guard or stop interacts with escape and rescue openings. This is national safety guidance, not a compliance finding for your property.

Source for local context ↗

Area-wide context is not a finding about your own property.

Read the guide

Which service fits the problem?

Read the guide

Prepare for your service visit

Read the guide

Understand the proposed work

Before you decide

Good questions.
Clearer next steps.

Can a difficult sliding door be repaired without replacing the frame?

A sticking panel can involve rollers, track damage, alignment or worn seals. Ask which condition was observed and whether compatible parts are available. A sound frame may remain in place for a targeted repair; deterioration at the sill or frame can change that scope. Compare the actual findings before choosing a complete replacement.

Does fog between panes mean the whole window needs replacement?

Moisture between the panes is different from condensation on a room-facing surface. A proposal may replace the sealed glass unit while retaining a suitable sash and frame. Ask which component has failed, how the replacement glass is specified and whether the existing frame can support the work.

How do insert and full-frame window replacement differ?

An insert retains a suitable existing frame and places a replacement unit within it. Full-frame work removes more of the assembly and exposes the opening for assessment. Compare retained materials, flashing work, trim restoration and the resulting clear opening rather than treating both proposals as the same job.

What should I compare on a window performance label?

Compare the ratings for the complete product and its suitability for the local climate and project. U-factor and solar heat gain coefficient describe different aspects of performance. Ask which specified unit the label describes; a generic brochure does not establish the rating of the product being supplied.

What information helps prepare a door or window visit?

Describe the opening, how it moves and what changed. Note whether a concern is with glass, the moving panel, hardware or the surrounding wall. If available, gather product labels, earlier invoices and photographs taken without dismantling the assembly. Explain access restrictions and keep people away from broken glass.

What should the written scope include?

Ask which units and components are included, what remains in place, how access and removal are handled, and who restores affected finishes. Confirm product specifications, disposal, weatherproofing and completion checks. Any concealed damage discovered during the work needs an explained change to the agreed scope.

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